Have a question? Need help with your Direct® Vision Visa® Prepaid Card?
Call us, our customer service team is here for you.
Customer Service: 1-866-630-2503
Please mail PreCash correspondence to:
1800 West Loop South
Houston, TX 77027
State-Specific Customer Notice Information
- Colorado Residents Only
Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice
Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at (303) 894-7575 or by mail at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202
Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
- The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
- A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
- Copies of any available documentation supporting the complaint and efforts toward resolution.
- Any suggestions regarding a preferred resolution of the complaint.
- Maryland Residents Only
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding PreCash money transmission services at:
Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
- Texas Residents Only
After first contacting PreCash, if you still have an unresolved complaint regarding our money transmission activities, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705