Cardholder Agreement
IMPORTANT – PLEASE READ CAREFULLY
Terms and Conditions/Definitions for the Direct™ Vision Prepaid
Visa® Card
Please read this Agreement carefully and keep it for future reference. This document
constitutes the agreement (“Agreement”) outlining the terms and conditions under which the Direct™
Vision Prepaid Visa®
Card has been issued to you. By accepting and using the Card, you agree to be bound by the
terms and conditions contained in this Agreement. “Card” means the Direct™ Vision Prepaid
Visa®
Card issued to you by BankFirst, Sioux Falls, South Dakota. “Issuer”
means BankFirst. BankFirst is an FDIC insured member institution. “Card Account” means the records
we maintain to account for the value of claims associated with the Card. “You” and “your” mean the
person or persons who have received the Card and are authorized to use the Card as provided for in
this Agreement. “We,” “us,” and “our” mean BankFirst, our successors, affiliates or assignees. You
acknowledge and agree that the value available in the Card Account is limited to the funds that you
have loaded into the Card Account or have been loaded into the Card Account on your behalf. You
agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is
identified on the front and back of your Card. The Card is a prepaid card. The Card is not
connected in any way to any other account. The Card is not a credit card. This Card is not for
resale. You will not receive any interest on your funds in the Card Account. The Card will remain
the property of BankFirst and must be surrendered upon demand. The Card is nontransferable and it
may be canceled, repossessed, or revoked at any time without prior notice subject to applicable
law. Our business days are Monday through Friday, excluding holidays, even if we are open. Write
down your Card number and the customer service phone number provided in this Agreement on a
separate piece of paper in case your Card is lost, stolen, or destroyed.
*Obtaining Your Card:
The USA PATRIOT Act is a federal law that requires all financial
institutions to obtain, verify, and record information that identifies each person who opens a Card
Account. What this means for you: When you open a Card Account, we will ask for your name, address,
date of birth, and other information that will allow us to identify you. We may also ask to see
your driver’s license or other identifying documents.
Authorized Users:
You are responsible for all authorized transactions initiated and fees
incurred by use of your Card. If you permit another person to have access to your Card or Card
number, we will treat this as if you have authorized such use and you will be liable for all
transactions and fees incurred by those persons. You are wholly responsible for the use of each
Card according to the terms and conditions of this Agreement.
Secondary Cardholder:
You may request an additional Card for another person. The maximum
number of additional Cards permitted is one (1). You must notify us to revoke permission for any
person you previously authorized to use the Card. If you notify us to revoke another person’s use
of the Card, we may revoke your Card and issue a new Card with a different number. If you opt to
load cash to your Card through the Western Union® load
network, you will be prevented from adding a secondary Card to your
Card Account.
Personal Identification Number:
You will receive a Personal Identification Number (“PIN”) after you
have activated your Card through the Interactive Voice Recognition (“IVR”) system by calling the
number on the back of your Card or by accessing your personal Card Account at the website address
located on the back of your Card. You should not write or keep your PIN with your Card. If you
believe that anyone has gained unauthorized access to your PIN, you should advise us immediately
following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”<
/span>
Cash Access:
With your PIN, you may use your Card to obtain cash from any Automated
Teller Machine (“ATM”) which bears the Visa® or STAR® brand. With your PIN, you may use your Card
to obtain cash from any Point-of-Sale (“POS”) device, as permissible by merchant, which bears the
Visa®, Interlink®, or STAR® brand. All ATM transactions are treated as cash withdrawal
transactions. You may use your Card at an ATM. The maximum cumulative amount that may be withdrawn
from an ATM per day is $500. The maximum cumulative amount that may be withdrawn from a
participating bank (over the counter withdrawal) per day is the available balance of your Card. Any
funds withdrawn from a POS device will be subject to the maximum amount that can be spent on your
Card per day.
Loading Your Card:
You may add funds to your Card, called “value loading”, at any time.
The minimum amount of each initial value load is $20. The minimum amount of each value reload is
$20. The maximum amount of each initial value load is $2,500. The maximum amount of each value
reload is $2,500. The maximum number of times you may load your Card per day is two (2). You may
add value or load your Card with cash, credit card or debit card via the PreCash® load network, the
Western Union load network, the Visa ReadyLink load network and the PayXone™ load network. You may
also load your Card via PayPal®, direct deposit, bank wire transfer, or ACH from a checking or
savings account. You may find load network locations and loading instructions by visiting
www.direct-general.com or by calling 1-866-630-2503.
a)
If you use the PreCash, Visa ReadyLink or PayXone load networks, the
maximum amount of each initial value load is $999. The maximum amount of each value reload is
$999.
b)
If you use the Western Union load network, some of your Card features
are not available to you.
1.
The maximum amount of each initial value load is $950.
2.
The maximum amount of each value reload is $950.
3.
You will not be able to have a secondary Card.
4.
You are limited to ten (10) loads per calendar month (not including
direct deposit).
Direct Deposit Account
Your prepaid Card Account and associated direct deposit account number
cannot be used for preauthorized direct debits from merchants or from utility or Internet service
providers. If presented for payment, these preauthorized direct debits will be declined and your
payment to the merchant or provider will not be processed. The bank routing number and direct
deposit account number are for the purpose of initiating direct deposits to your prepaid Card
Account only. You are not authorized to provide this bank routing number and direct deposit account
number to anyone other than your employer or payer.
Using Your Card/Features
The maximum amount that can be spent on your Card per day is $2,500.
The maximum value of your Card is restricted to $2,500.
You may use your Card to purchase or lease goods or services wherever
Visa debit cards, Interlink cards, or STAR cards are accepted as long as you do not exceed the
value available on your Card Account. Some merchants do not allow cardholders to conduct split
transactions where you would use the Card as partial payment for goods and services and paying the
remainder of the balance with another form of legal tender.
If you use your Card at an automated fuel dispenser (“pay at the pump”)
, the merchant may preauthorize the transaction amount up to $75 or more. If your Card is
declined, even though you have sufficient funds available, pay for your purchase inside with the
cashier. If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar
purchases, the merchant may preauthorize the transaction amount for the
purchase amount plus up to 20% or more to ensure there are sufficient
funds available to cover tips or incidental expenses incurred. Any preauthorization amount will
place a “hold” on your available funds until the merchant sends us the final payment amount of your
purchase. Once the final payment amount is received, the preauthorization amount on hold will be
removed. It may take up to seven (7) days for the hold to be removed. During the hold period, you
will not have access to the preauthorized amount. If you use your Card number without presenting
your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the
same as if you used the Card itself. For security reasons, we may limit the amount or number of
transactions you can make on your Card. Your Card cannot be redeemed for cash. You may not use your
Card for online gambling or any illegal transaction. Each time you use your Card, you authorize us
to reduce the value available in your Card Account by the amount of the transaction and any
applicable fees. You are not allowed to exceed the available amount on your Card Account through an
individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the
balance of the funds available on your Card, you shall remain fully liable to us for the amount of
the transaction and any applicable fees. You do not have the right to stop payment on any purchase
or payment transaction originated by use of your Card. You may not make preauthorized regular
payments from your Card Account. If you authorize a transaction and then fail to make a purchase of
that item as planned, the approval may result in a hold for that amount of funds for up to thirty
(30) days. All transactions relating to car rentals may result in a hold for that amount of funds
for up to sixty (60) days.
Overdraft Feature:
If you attempt to use your Card for more than the current available
balance in your Card Account, we may refuse to authorize the transaction. However, you may qualify
for an overdraft feature. You must opt-in to this overdraft feature and it is subject to our
approval. Upon qualification, your Card Account will be charged a one-time $5.95 Participation Fee.
When you overdraft your Card Account, you will receive one (1) overdraft advance of $50 with a $15
Overdraft Fee applied. You must pay the total overdraft amount, including fees, within twenty (20)
days from the date of your overdraft or you will be assessed a Late Charge of $3 per day commencing
on the first day that you are late. You are allowed one (1) overdraft at a time, which must be
repaid before any
additional overdraft is allowed. Your Card Account may be suspended or
canceled at any
time if you do not repay the overdraft amount in a timely fashion. We
reserve the right to decline any overdraft transaction. We reserve the right to cancel the
overdraft feature at any time. We encourage you to make careful records and practice good Card
Account management.
Returns and Refunds
If you are entitled to a refund for any reason for goods or services
obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the
refund policy of that merchant. If you have a problem with a purchase that you made with your Card,
or if you have a dispute with the merchant, you must handle it directly with the merchant.
Charges Made In Foreign Currencies
If you obtain your funds or make a purchase in a currency other than
the currency in which your Card was issued, the amount deducted from your funds will be converted
by Visa U.S.A. Inc. into an amount in the currency of your Card. The exchange rate between the
transaction currency and the billing currency used for processing international transactions is a
rate selected by Visa U.S.A. Inc. from the range of rates available in wholesale currency markets
for the applicable central processing date, which may vary from the rate Visa U.S.A. Inc. itself
receives, or the government-mandated rate in effect for the applicable central processing date. If
you obtain your funds or make a purchase in a currency other than the currency in which your Card
was issued, the Issuer may assess a foreign currency conversion fee of 3% of the transaction amount
and will retain this amount as compensation for its services.
Receipts
You should get a receipt at the time you make a transaction using your
Card. You agree to retain your receipts to verify your transactions. Card Account Balance/Periodic
Statements You are responsible for keeping track of your Card Account available balance. Merchants
generally will not be able to determine your available balance. It’s important to know your
available balance before making any transaction. You may access your available balance by
accessing your Card Account online or by calling 1-866-630-2503. Statements in electronic format
will be made available free of charge at
www.direct-general.com
during each month in which a transaction occurs. You may access this electronic statement at
any time. You will not automatically receive paper statements. You may choose to have a paper
statement mailed to you by contacting us each time at 1-866-630-2503. However, there is a fee for
this service.
Fee Schedule
All fee amounts may be withdrawn from your Card Account and will be
assessed as long as there is a remaining balance on your Card Account, except where prohibited by
law. Anytime your remaining Card Account balance is less than the fee amount being assessed, the
balance of your Card Account will be applied to the fee amount. The Fee Schedule can be found in a
separate insert that was mailed with your Card.
Confidentiality
We may disclose information to third parties about your Card or the
transactions you make:
1)
Where it is necessary for completing transactions;
2)
In order to verify the existence and condition of your Card for a
third party, such as merchant;
3)
In order to comply with government agency, court order, or other legal
reporting requirements;
4)
If you give us your written permission; or
5)
To our employees, auditors, affiliates, service providers, or
attorneys as needed.
Our Liability for Failure to Complete Transactions
If we do not properly complete a transaction from your Card on time or
in the correct amount according to our Agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will not be liable, for instance:
1)
If through no fault of ours, you do not have enough funds available on
your Card to complete the transaction;
2)
If a merchant refuses to accept your Card;
3)
If an ATM where you are making a cash withdrawal does not have enough
cash;
4)
If an electronic terminal where you are making a transaction does not
operate properly, and you knew about the problem when you initiated the transaction;
5)
If access to your Card has been blocked after you reported your Card
lost or stolen;
6)
If there is a hold or your funds are subject to legal process or other
encumbrance restricting their use;
7)
If we have reason to believe the requested transaction is
unauthorized;
8)
If circumstances beyond our control (such as fire, flood, or computer
or communication failure) prevent the completion of the transaction, despite reasonable precautions
that we have taken; or
9)
Any other exception stated in our Agreement with you.
Your Liability for Unauthorized Transfers
Contact us at once if you believe your Card has been lost or stolen.
Telephoning is the best way to minimize your possible losses. If you believe your Card has been
lost or stolen, or that someone has transferred or may transfer money from your Card Account
without your permission, call us at 1-866-630-2503. Under Visa U.S.A. Operating Regulations, your
liability for unauthorized Visa transactions on your Card Account is $0
if you notify us promptly and you are not grossly negligent or
fraudulent in the handling of your Card. If you notify us within two (2) business days, you can
lose no more than $50 if someone used your Card without your permission. If you do not notify us
within two (2) business days after you learn of the loss or theft of your Card and we can prove
that we could have stopped someone from using your Card without your permission if you had promptly
notified us, you could lose as much as $500. Also, if you become aware of and/or your statement
shows transactions that you did not make, notify us at once. If you do not notify us within sixty
(60) days after you become aware of the transaction and/or after the statement was made available
to you, you may not get back any value you lost after the sixty (60) days if we can prove that we
could have stopped someone from taking the value if you had notified us in time and you are grossly
negligent or fraudulent in the handling of your Card. If your Card has been lost or stolen, we will
close your Card Account to keep losses down.
Other Terms
Your Card and your obligations under this Agreement may not be
assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all
applicable rules and customs of any clearinghouse or other association involved in transactions. We
do not waive our rights by delaying or failing to exercise them at anytime. If any provision of
this Agreement shall be determined to be invalid or unenforceable under any
rule, law, or regulation of any governmental agency, local, state, or
federal, the validity or enforceability of any other provision of this Agreement shall not be
affected. This Agreement will be governed by the law of the State of South Dakota except to the
extent governed by federal law.
Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at
any time. You will be notified of any change in the manner provided by applicable law prior to the
effective date of the change. However, if the change is made for security purposes, we can
implement such change without prior notice. We may cancel or suspend your Card or this Agreement at
any time. We reserve the right to cancel your Card without notice,
if there is no activity within sixty (60) days. If your Card is
canceled due to inactivity, you may call the number on the back of your Card to reactivate.
Inactivity is defined as a zero or negative Card Account balance and no value loads, no purchase
activity or cash withdrawals performed for sixty (60) consecutive days. This does not include fee
charges. Your Card will be charged a monthly Inactivity Fee after this period of inactivity. You
may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not
affect any of our rights or your obligations arising under this Agreement prior to
termination.
Information About Your Right to Dispute Errors
In case of errors or questions about your electronic transactions,
call 1-866-630-2503 or write to Cardholder Services, PO Box 71402, Salt Lake City, UT 84171 if you
think your statement or receipt is wrong or if you need more information about a transaction listed
on the statement or receipt. You must contact us no later than sixty (60) days after the FIRST
statement was made available to you on which the problem or error appeared.
1)
Provide your name and Card number (if any).
2)
Describe the error or the transaction you are unsure about, and
explain why you believe it is an error or why you need more information.
3)
Provide the dollar amount of the suspected error.
If you provide this information orally, we may require that you send
your complaint or question in writing within ten (10) business days. We will determine whether an
error occurred within ten (10) business days after we hear from you and will correct any error
promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your
complaint or question. If we decide to do this, we will credit your
Card within ten (10) business days for the amount you think is in
error, so that you will have the use of the money during the time it takes to complete the
investigation. If we ask you to put your complaint or question in writing and you do not provide it
within ten (10) business days, we may not credit your Card. For errors involving new Cards, POS
transactions, or foreign-initiated transactions, we may take up to ninety (90) days
to investigate your complaint or question. We will tell you the
results within three (3) business days after completing the investigation. If we decide that there
was no error, we will send you a written explanation. Copies of the documents used in the
investigation may be obtained by contacting us at the phone number or address listed at the
beginning of this section.
English Language Controls
Any translation of this Agreement is provided for your convenience.
The meanings of terms, conditions and representations herein are subject to definitions and
interpretations in the English language. Any translation provided may not accurately represent the
information in the original English.
Customer Service
For customer service or additional information regarding your Card,
please contact us at:
Direct Vision Visa Card
PO Box 71402
Salt Lake City, UT 84171
1-866-630-2503
Revision Date (08/2007)
BankFirst PRIVACY NOTICE
We are committed to providing you quality products and services while
protecting your privacy and security. This Privacy Notice explains what information we collect
about you, with whom we share it, and when you can direct us not to share certain information with
certain parties.
Privacy Practices of Third Parties
We are not responsible for the privacy policies or practices of any
non-affiliated third party. We encourage you to review their privacy policy before providing them
with any personally identifiable information. Third parties may collect and use information about
you in a way that is different from this Notice.
Who “We” Are
In this Privacy Notice, we, us or our mean:
Marshall BankFirst Corp. - a bank holding company and the following
wholly owned subsidiaries:
Marshall Bank, N.A.—a nationally chartered bank
Marshall Business Credit, LLC – a subsidiary of Marshall Bank,
N.A.
BankFirst—a South Dakota state chartered bank
We have affiliated companies, under common ownership. The following
companies are our affiliates:
The Marshall Group, Inc. Marshall Investments Corporation
Marshall Real Estate Corporation Marshall Capital Corporation
Marshall
Financial, Inc. PMC Investments, LLC
Marshall
Financial Holdings, LLC Marshall Financial Group, LLC
Marshall Funding, LLC Marshall Capital Partners, LLC
We have combined our Privacy Notice because you may be a customer of
more than one entity.
Who “You” Are
This Privacy Notice will apply to you if you are a consumer who has a
continuing relationship with one or more of us. A consumer is a natural person (not a corporation
or other legal entity) whose account covered by this Notice is established for personal, family or
household purposes (as opposed to a business purpose).
If you have a joint account with us, you should share this Notice with
the persons who share your account. They may not receive a separate Notice. If you have more than
one account with us, you may only receive one copy of this Notice. The practices described in this
Notice also apply to our former customers.
What “Information” Is
The term
information as used in this Privacy Notice means
non-public personal information. This is a legal term which generally means:
1)
Information that can identify you such as your name, address or social
security number,
2)
that is not publicly available, and
3)
that we collect in connection with providing a financial product or
service to you.
Our Information Collection Practices
In order to provide you with quality products or services, we collect
and maintain information about you. This includes personal and financial information which is
generally not available to the public. We get this type of information from various sources,
including:
·
Information you provide to us on applications or other forms, whether
in person, by mail, over the telephone or via the Internet. This information may include, for
example, your name, address, social security number, and date of birth.
·
Information we learn through your financial transactions with us. This
may include information on your account balance, transaction history, and account usage.
·
Information we receive from a credit reporting agency (credit bureau),
if applicable. This may include your credit score and credit history.
·
Information we receive from our affiliates and from non-affiliated
third parties, relating to their transaction experience with you.
Information We Share with Affiliates
We may share information derived from transactions we conduct on your
behalf with affiliates.
Under Federal law, you may not opt-out of disclosure of this
information
. We may also share information you provide directly to us on
applications or forms, or information we receive from credit reporting agencies or other companies,
related to your credit worthiness or payment history.
You may opt-out of the disclosure of this information as described
below.
Information We Share with Service Providers and Joint Marketers
We may disclose information we collect from you to companies and
affiliates that perform services on our behalf such as preparing and mailing monthly statements or
responding to customer inquiries. We may also provide other information obtained from you , except
for information from consumer reporting agencies, to companies and affiliates who perform marketing
services for us or to other financial institutions with which we have joint marketing
agreements.
You may not opt-out of the disclosure of this information.
Information We Share with Non-Affiliated Third Parties
We do not disclose any information about you to non-affiliated third
parties, except as permitted by law.
Our Data Security Procedures
We restrict access to non-public personal information about you to
those persons who need to know that information in order to provide products or services to you. We
maintain physical, electronic, and procedural safeguards to guard your non-public personal
information.
Changes to this Notice
We may make changes to this Privacy Notice at any time. If we do, we
will provide you with a notice of such changes as required by law. This Notice replaces any other
previous Privacy Notice about our customer information sharing practices.
Compliance with State Law
We will comply with more restrictive state laws to the extent that
they apply to us.
Opt-Out Procedures
If you prefer that we not disclose non-public personal information
about you with
affiliates
, you may opt-out of those disclosures (other than disclosures
permitted by law) by calling us at 1-877-554-2339. Please allow several weeks for your opt-out
request to take effect. Your election to opt-out will remain in effect until revoked by you in
writing. Please understand that even if you choose to opt-out, we may continue to share your
non-public personal information with affiliates and certain non-affiliated third parties as
permitted by applicable law.
For More Information
If you have questions regarding the information contained in this
Notice, please contact us at: 1-877-554-2339
© BankFirst, July 2007 Member FDIC
PRECASH, INC. PRIVACY POLICY
At PreCash, Inc. we value your trust and respect your privacy. This
Notice applies to our existing and former customers, meaning individuals who obtain a financial
product or service from us primarily for consumer (personal, family or household) purposes. “
Personal information” refers to most nonpublic personally identifiable financial information about
you, but does not include information that is available from public sources, such as telephone
directories or government records.
Collection, Use and Retention of Information About You
We collect personal information about you from the following
sources:
·
Information we receive from you on applications and other
forms;
·
Information about your transactions with us, our affiliates or others;
and
·
Information we receive from consumer reporting agencies and other
lawful sources.
Disclosure of Information
We disclose personal information about you or our former customers as
permitted by law. Examples of what is permitted by law include: disclosing personal information to
affiliated or nonaffiliated companies if it is necessary or helpful in completing a transaction; to
report to consumer reporting agencies; to comply with government or court orders; to report an
apparent crime; or if you give us your consent.
Marketing Disclosures
We also may disclose all of the information we collect, as described
above, to companies that perform marketing services on our behalf. The third parties sign
agreements with us that contain confidentiality provisions.
The Security of Account Information
We restrict access to personal information about you to our employees
and agents who have a need to know such information. We maintain physical, electronic, and
procedural safeguards that comply with federal standards to guard your personal information.
Changes to this Notice
We may amend this Notice from time to time and will notify you of any
amendments if required by applicable law.
Questions
If you have any questions regarding this Notice, you can contact us
at:
PreCash, Inc.
Attn: Customer Service – Privacy Policy
1800 West Loop South, Suite 1400
Houston
, Texas 77027
Telephone: 1-801-924-1755 (toll free)
Website: www.precash.com
State - Specific Requirements
Texas
After first contacting PreCash, Inc., if you still have an unresolved
complaint regarding our money transmission activities, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin
, Texas 78705
Telephone: 1-877-276-5554 (toll free)
Website:
www.banking.state.tx.us
.
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